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FAQs
Answers to common questions
WHERE DO I UPLOAD ARTWORK?
WHERE DO I UPLOAD ARTWORK?

Artwork can be uploaded after checkout, you can also add any necessary order or artwork notes.

I CANT FIND THE GARMENT I WANT, CAN YOU SOURCE IT?
I CANT FIND THE GARMENT I WANT, CAN YOU SOURCE IT?

Almost definitely! We have a very wide number of suppliers & potential products. Drop us over an email with your request & we'll let you know.

CAN I HAVE A MIX OF GARMENTS?
CAN I HAVE A MIX OF GARMENTS?

If you want a mix of garments with the same design this is classed as a custom quote so you'll have to order via email. We typically we have a minimum of 20 per garment style.

CAN I HAVE A MIX OF SIZES?
CAN I HAVE A MIX OF SIZES?

You can have a mix of sizes for no extra charge.

HOW MANY PRINT COLOURS ARE IN MY DESIGN?
HOW MANY PRINT COLOURS ARE IN MY DESIGN?

If you are unsure of the number of print colours it's usually best to drop a preview over to us on chat & we'll take a look for you!  If we're not available on chat then drop us an email or check out this guide.

HOW DO I ADD AN EXTRA DESIGN TO MY ORDER?
HOW DO I ADD AN EXTRA DESIGN TO MY ORDER?

If you have multiple shirt designs to order, these should be ordered individually. Once you have finished adding one design & have added it to your cart, you can go back to the order online page & start the process again for a second design. You can remove any designs you don't want by pressing the X in the cart.


If you have the same design on different garment types, say you want 25 tees & 25 hoodies with the same design printed on, it's best to email for a custom quote.

WHAT IS AN UNDERBASE?
WHAT IS AN UNDERBASE?

An underbase is used when the garment colour is darker than the ink colour. This is a white layer that is printed before the design to make sure the print is smooth & bright on darker fabrics.

The easiest way to explain this is to think of an underbase like an undercoat that you'd use before painting. This gives a neutral base to apply your paint to, & allows you to achieve the correct colour with less coats.

For more information about underbases, check out our underbase guide.

WHAT IS YOUR TURNAROUND TIME?
WHAT IS YOUR TURNAROUND TIME?

Estimated turnaround times are displayed on the order page when you place your order.


Turnaround is typically 7 - 10 working days for printing, but some finishing services can add a little time to the order. Examples of this below:


Screen Printing: 7 - 10 working days.

Neck prints: +1 or 2 days

Polybagging: +1 or 2 days

Swing tags: + 1 or 2 days

Relabelling (including label manufacture): +10 - 15 working days

Relabelling (with existing labels): +5 - 10 working days

Hem tag attachment (including manufacturing): +10 - 15 working days

Hem tag attachment (with existing tags): +5 - 10 working days


Large orders of over 2000pcs or more than 5 designs may increase turnaround time.


All dates are best estimates & are based on the date the order is signed off.


WHAT IS YOUR MINIMUM ORDER?
WHAT IS YOUR MINIMUM ORDER?

Our minimum order for screen printing starts at 20 items per design. At this quantity you can get a 1 or 2 colour print only. Our minimums increase by 10 items per additional screen, so for example if you want a 3 colour print the minimum order would be 30, for a 4 colour print it would be 40 etc.

The maximum number of colours we can print per design is 8 or 9 depending on the design.

If you want to mix & match garments or colours we can do that with the same screens, which will lower the price per unit. For mixed garment types, it's best to order via email. Bear in mind we have a minimum of 20 of each garment style & colour. So for example, if you want black, white & grey t-shirts you'd have to get 20 of each colour, 60 total.


You can have a mix of whatever garment sizes you like within these minimums.


For finishing service minimums please take a look at the relevant service under our What We Do page here.

HOW DO I SEND YOU ARTWORK?
HOW DO I SEND YOU ARTWORK?

If ordering through our website you will be able to upload files for each print location after checkout. If ordering multiple designs these will be numbered to match the number next to each order in the Order Summary.

If ordering via email then attach to that. If your artwork is too large for either of these methods we recommend uploading your artwork to Dropbox, WeTransfer, Drive or similar. Then send us the link to info@monsterpress.co.uk to download. Whatever's more convenient for you.

WHAT FORMAT SHOULD MY DESIGN BE IN?
WHAT FORMAT SHOULD MY DESIGN BE IN?

For information regarding this please take a look at our Artwork Guide.

CAN I SUPPLY MY OWN GARMENTS?
CAN I SUPPLY MY OWN GARMENTS?

We can print on supplied items, but we get great discounts with UK suppliers, so if it's a garment we can source it will most likely be cheaper for us to supply.

We have some conditions for supplied garments:

1. If we are unfamiliar with the product, a sample of each garment sent prior to finalising the order is required. This is so we can make sure they will fit on our presses, test print & measure if necessary. This should avoid most potential issues.

2.  We have typical spoilage rates which we adhere to. When we source products we over order stock to compensate for our spoilage rates. We recommend when supplying your own items that you supply the following extra garments per print location.

20 - 49 = up to 10%

50 - 199 = up to 5%

200 - 499 = up to 4%

500 - 999 = up to 3%

1000+ = up to 2%

We can not accept responsibility for misprinted or defected items if the quantity falls within the above tolerances.

3. Supplied garments aren't guaranteed. Garments we source are made to be decorated so typically yield good print results, if there's an issue with the print after washing or after leaving the premises due to the fabric we can't be held responsible for replacing these.

WHAT INKS DO YOU USE?
WHAT INKS DO YOU USE?

We used a bunch of different inks! For more information check out our Choosing An Ink Type resource.

ARE YOUR PRICES NEGOTIABLE?
ARE YOUR PRICES NEGOTIABLE?

We have always kept our prices as competitive as possible. We can't always guarantee that we'll win on price, but you will no doubt be very happy with your shirts. We take great pride in our printing so in the incredibly rare occasion that you're not happy, we'll do everything we can to make it right.

DO YOU OFFER SAMPLING?
DO YOU OFFER SAMPLING?

Due to the set up involved with screen printing we don't offer sampling as a service.  If you're wary of print quality we have pre-printed samples available from our sample store. If you're worried that your design won't be sized or positioned correctly we always send a digital proof of your design to sign off before printing. This displays the print size, position & print colours, this should eliminate potential issues.

DO YOU OFFER EMBROIDERY?
DO YOU OFFER EMBROIDERY?

We don't currently offer embroidery as a service.

DO YOU OFFER DTG?
DO YOU OFFER DTG?

We don't currently offer DTG as a service.

HOW SHOULD I WASH MY GARMENTS?
HOW SHOULD I WASH MY GARMENTS?

We recommend the following wash instructions to prolong the life of your garment & print.

- Wash cold, reduced cycle

- Tumble dry low (or ideally hang dry)

- Wash inside out

- Wash with like colours

- Do not bleach

- Do not iron over print

For our detailed wash guide please click here.


MY SIZES ARE DIFFERENT TO WHAT I ORDERED?
MY SIZES ARE DIFFERENT TO WHAT I ORDERED?

One of the facts you can't escape from with screen printing is there's inevitably going to be some defected or misprinted shirts. In the manufacturing industry this is known as "spoilage".  This could be print related, or problems with the shirt such as a hole or a stain. Although we over order stock to compensate for these potential problems, occasionally we don't have enough spare products to replace these (under run) & occasionally we don't have any issues so you get a few extra garments (over run).

Although we always try our best to give you exactly what you ordered, sometimes this is not possible. You may be missing a shirt or 2, have a shirt or 2 extra, or the receive the correct overall quantity but extras in another size.

For more information please take a look at our Under/Over Runs (Spoilage) section in our Terms & Conditions.

IM NOT HAPPY WITH MY ORDER, WHAT DO I DO?
IM NOT HAPPY WITH MY ORDER, WHAT DO I DO?

On the very rare occasion you're not happy with your order then let us know as soon as possible. Due to the nature of manufacturing custom products there can sometimes be issues. Drop us a call, a chat or an email. We always prioritise fixing problems. Getting you a product that you're happy with is very important to us! 

DO YOU OFFER DISCOUNTS ON REPEAT ORDERS?
DO YOU OFFER DISCOUNTS ON REPEAT ORDERS?

If you're frequently reordering the same design (for example tour merchandise) we may be able to look into this for you.

ARE YOU VAT REGISTERED?
ARE YOU VAT REGISTERED?

We are! All prices displayed on our website are inclusive of VAT.

Our VAT number is 109 5681 02.

VAT is included at the bottom of all quotes & invoices.

ARE YOUR PRODUCTS VEGAN?
ARE YOUR PRODUCTS VEGAN?

Earth Positive & Stanley Stella products are PETA approved (certified vegan). All vegan garments available to order online will state this in the description.

Regarding ink, we have waterbased & discharge inks available that are PETA & Soil Association Approved (vegan). 

If having vegan products is important to you & you're placing a custom order please state this when requesting a quote.

WHAT ETHICAL / ENVIRONMENTAL PROCEDURES DO YOU FOLLOW?
WHAT ETHICAL / ENVIRONMENTAL PROCEDURES DO YOU FOLLOW?

Our waterbased & discharge inks are Soil Association Approved (organic).

Our plastisol inks are free from harmful phthalates, but due to their nature they are not organic.

We have plenty of garment options that are certified organic, have a look through our product range or drop us an email for recommendations.

We use modern, energy efficient equipment including one of the most energy efficient dryers in the market & an automatic screen reclaimer which limits water use.

Misprints are used for clean up & test printing. Bi-annually we donate our blank garment surplus to humanitarian charities.

We have designated recycling in place for office & production workers.

We take great care to ensure that waste that we can't reuse or recycle is disposed of responsibly via an accredited waste management company.