What personally identifiable information do we collect?
How is your information used?
We use your address to send you the items. We will not send you spam by mail or email. We never share any of your information with 3rd parties.
We use your email address primarily to send you a confirmation email after ordering, & inform you when your item is shipped or whether there are any problems with your order. If you choose to subscribe to our newsletter you will receive promotional emails occasionally. You can unsubscribe easily at any time. We do not send out newsletters very frequently, most updates can be found on Instagram or Facebook.
We may use your phone number to call you if there is a problem with your order or something urgent. Most of the time we will contact you via email if there's a problem
Who do we share your information with?
What choices are available to you regarding communications from us?
We will only contact you via telephone if there is an urgent problem with your order. All other communications will be sent to the email address provided. Information about this can be found under the "How is your information used?" section.
If you have signed up to our newsletter you will occasionally receive marketing emails, you can unsubscribe to these easily at any time. Either through your account on our website, or by clicking the unsubscribe button on our marketing email.
What kind of security procedures are put in place to protect the loss, misuse, or alteration of your information?
Our website is hosted on a secure server, under password. We authorise access to personal information only to employees who require it to fulfil their job responsibilities. None of our employees can view any card or bank account information as it is all handled by Paypal & Stripe who are one of the most trusted, secure & widely used online payment gateways available.
How can you correct any inaccuracies in the information you provide to us?
If you have sent us incorrect information such as shipping address, email address, name, phone number then get in contact & we will make the appropriate changes.
Do you ship overseas?
We ship to all EU countries & some outside of the EU. If you have issues ordering to your country it’s best to contact us & let us know.
What courier & how long?
We ship UK orders using DPD on a next day service. EU orders will be shipped via TNT or UPS usually. EU delivery is between 3 - 7 working days depending on the country
Do I have to pay customs charges?
Customers in NON-EEC countries will be responsible for all customs charges imposed by that country. We cannot predict what these may be… you may want to check out your local customs office to find out more before ordering from us.
How do I cancel an order?
If you want to cancel an order it's best to contact us ASAP to avoid charges. If you cancel the order prior to the order being approved then you will be entitled to a full refund. If the order has been approved there may be a £20 admin charge, plus any additional costs involved.
If stock has been ordered then there would be a 20% restocking fee on the price of the garments. If production has started then you will be entitled to a refund minus the material & labour costs incurred. If the items have already been produced, due to them being custom products you will not be able to cancel the order.
What do I do if I have to return something?
It is unlikely there will be an error with your order, but this can happen from time to time. If you have a problem with your order you have to notify us within 14 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing.
Printed sample t-shirts may be exchanged, but are not eligible for a refund. Unprinted samples cannot be exchanged & are non refundable.
What is the procedure in dealing with returned items
If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or 2 faulty items in a batch then photographs of the faulty items will be acceptable proof, no return will be necessary.
We reserve the right to offer a reprint only if the faulty or missing garments are above our typical spoilage rate. If a refund has been agreed this will be valued at the price you paid to have them produced, not their retail price. We also will not reimburse for loss of sales.
We have taken many steps to ensure that our prints are long lasting when washed correctly. In the rare occasion there is an issue with washability of your print we will need time to be able to perform our own wash tests in house, so will need a few days before coming to a definitive answer. You will need to return 2 garments to us, one we will wash & the other we will compare to the original. Our test washes are based on the recommended wash settings which are available in our wash guide. We will then decide whether the test shows acceptable wear or not.
We will only reprint or refund goods that have been returned to us.
- Conducting research & diagnostics to improve our content, products, services & user experience.
- Proper functionality of the website.
- Keeping track of what is stored in your shopping basket.
- Preventing fraudulent activity.
- Improving security.