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Terms & Conditions
Rules & guidlines for working with us
PRODUCT FILTERS
PRODUCT FILTERS

There's 2 types of filtering which can be subjective on our website, these are fit & weight. Here's some more info & terms about these particular filters:

Fit

We classify garments by fit in the following 4 options - slim, regular, loose & long. These 4 options are chosen based on either the manufacturers description or what we consider to be an accurate definition of how the garments fit. Ours, or the manufacturers opinions may not perfectly line up with yours, so it's always best to order a physical sample of the shirt if you're unsure. We cannot accept responsibility for disappointment you may have with a particular garments suitability unless you have ordered a sample from us.

Weight

We classify weight as either light, medium or heavy. This is broken down into different classifications for jersey material (t-shirts etc) & fleece material (hoodies etc). Here are the guidelines we use for determining weight:

Jersey (t-shirts etc):

Light = Under 155gsm

Medium = 155 to 179gsm

Heavy = 180gsm or more

Fleece (hoodies etc):

Light = Under 280gsm

Medium = 280 to 349gsm

Heavy = 350gsm or more

This does mean, for example that if a shirt is 155gsm it will be on the lighter end of what we classify as a medium weight t-shirt. We recommend at least looking at the gsm of each product to get a better idea of where on the weight spectrum the garment lies. Ordering a sample is important if you're concerned about suitability of a garment. We can't accept responsibility for concerns related to t-shirt weight if you haven't requested & received a sample to sign off.

PRODUCT PHOTOS
PRODUCT PHOTOS

Care has been taken to accurately represent the sizing & fit of each of the products available on our website. Our product photos are photographed on the same size models, in the same position (where possible) & the height / chest size of models are listed in the product description.


Everyone’s bodies are different so garments may fit you differently. If you are particular about how you want your t-shirt to look then it's best to order a sample to avoid potential disappointment. For more have a look at the "Recommended Garments" section in these terms.

GARMENT COLOUR SWATCHES
GARMENT COLOUR SWATCHES

Colour swatches online are not 100% accurate, they are a digital approximation of the actual shirt colour. For accurate colour referencing we recommend ordering a sample. You can request a blank sample via our contact page.

RECOMMENDED GARMENTS
RECOMMENDED GARMENTS

When we recommend a garment we base the recommendation on a mix of personal preference, availability, printability & how suitable we think they are based on your requirements. When using garments recommended by us it's always best to check these for yourself by ordering a plain sample, as our preferences & yours may not match up. 


We cannot accept responsibility for being dissatisfied with sizing, weight, cut, colour etc if you are basing your decision on our recommendation.


COPYRIGHT
COPYRIGHT

When placing an order with Monster Press the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner & have permission to print artwork files supplied.

TURNAROUND TIMES & DEADLINES
TURNAROUND TIMES & DEADLINES

Our standard turnaround time for printing only is typically around 7 - 10 working days. This can be a little longer or shorter depending on the time of year. Additional finishing services will take longer, information about this can be found on the related service page under the What We Do section.

We offer an estimated due date on our site, & an up to date estimate during approval for you to sign off, the approval date is only valid if the order is signed off within 24 hours. If approval takes 2 extra days, then 2 days will be added to this date. Please note that this is an estimated date, so dates are not guaranteed. We will inform you when an order is going to be later than the estimated deadline. 

As the products are custom made we cannot accept a return if the reason for returning the goods is that they were late due to delayed delivery. If a rush order charge is paid, then it is guaranteed that we will ship the order on a next day service the day before they're required. We would normally try & ship 2 days before but this isn't always possible. This does mean, that if there is a delay caused by the courier we cannot be held accountable, as this is out of our hands.

Large orders of over 2000pcs or orders with more than 5 designs may increase the turnaround time.

PRICING
PRICING

We always try & keep our pricing as competitive as possible, all prices are at our wholesale price. However, pricing is always subject to change so quotes are valid for 30 days. Our garment suppliers typically change their pricing twice a year (January & July) so expect changes around this time. 

Due to the infinite number of variables when quoting custom goods, there can occasionally be errors made during custom quoting, so we recommend checking your quote very carefully to make sure what you have been quoted is what you want. 

E&OE on all quotes & invoices provided. We are all humans, genuine mistakes can happen.

PAYMENT
PAYMENT

Payments should be made 100% up front unless otherwise agreed. We accept all forms of electronic payments. All payments must clear into our account before the order is processed, this may add to your turnaround time.

For international payments the customer must pay all banking fees incurred.

Net 30 day terms may be available at our discretion. 30 days starts from the date you receive your order. Credit accounts are subject to a credit search & commercial references. Interest will be charged for late payments in accordance with the Commercial Debts Act 1998.

ORDER APPROVAL
ORDER APPROVAL

Our estimated turnaround time is based on you approving the order within 24 hours. If the order is approved 2 days later then 2 days will be added to your due date.

It is possible that errors can occur when processing orders, especially email orders. It is best to check your order & proof sheets very carefully to make sure all the correct information is shown & nothing is missing. The final say is with you, we cannot accept responsibility for errors once the order has been signed off.

STOCK AVAILABILITY
STOCK AVAILABILITY

We do not keep stock of all garments in house. With over 1,000 products on offer & multiple sizes / colours in each this would be impractical. We have an account with all the main suppliers in the UK, & they ship on a next working day service. If they don't have the item you require in stock unfortunately no one will.

When ordering via email we will always check stock during the quoting process, unfortunately sometimes by the time the order is processed & approved stock can run out. The same applies for online orders, except we check stock on receipt of the order.

If an item you require is out of stock we can either find you a suitable replacement, provide you with an estimated date it will be back in stock then back order the item, or refund the order. All restock dates we receive from suppliers are unfortunately estimated so are subject to change (dates cannot be guaranteed). 

RUSH ORDERS
RUSH ORDERS

We will always try & accommodate tight deadlines where possible. If we are particularly busy & the short deadline involves overtime then this may be subject to a rush order fee. This is a set % of the total cost of the order. This fee guarantees that we will ship the order at least 1 working day before you need it, but we accept no responsibility for delays on part of the courier.

If your order is on a short turnaround it is especially important that you work with us closely & are responsive to enquiries so we can get job into production as quickly as possible. This means approving the order & providing artwork & all required information in the stated timescale we provide you.

If we need to ship a rush order on a priority service then you will be responsible for paying the charges.

ERRORS & OMISSIONS EXCEPTED
ERRORS & OMISSIONS EXCEPTED

E&OE applies to all quotes & invoices. If you are misquoted & additional funds are due, or if we owe you a refund we will let you know as quickly as we can, prior to the order being produced.

E&OE also applies to proofing, there is sometimes months of information for a single custom order, so sometimes details can be missed. It is the responsibility of the customer to check & verify that what has been specced on the proof sheets is what you want. Once proofs are approved by the customer & the order is produced we cannot accept responsibility for proofing errors.

Basically, we are humans & information can be misunderstood or mistakes can occasionally happen during quoting & proofing. 

CHANGES TO YOUR ORDER
CHANGES TO YOUR ORDER

If you'd like to make a change to your order then you will need to do so before approving the order to avoid charges. If you make a significant change to the order after approving there may be a £20 admin charge, plus any additional costs involved.

If you need to change the garment once stock has been ordered we have to pay a restocking fee of 20% to return to the garments to our suppliers, so you will be responsible for covering this cost, plus the cost of shipping, & the admin charge.

If any production has started you will need to cover the material & labour costs incurred, plus the admin charge.

ARTWORK CHARGES
ARTWORK CHARGES

For most artwork, charges are included in the cost of printing. For photographic or gradient prints we charge a fee of £15 per colour as these are much more time consuming to separate. If your artwork needs redrawing & is relatively simple we charge a flat rate of £30 plus VAT.

We do not offer design services but should be able to point you in the right direction.

ARTWORK QUALITY & SIZE
ARTWORK QUALITY & SIZE

Unless provided with measurements or a mock up we will size artwork based on our set sizes or the size we think your print would look best. You can double check this size when you receive your proofs to sign off.

Like the rest of the industry we use the same screens for all the sizes & garments in your order unless otherwise agreed. This means the artwork will be printed at the same size & location on the smallest & the largest t-shirt. For example if ordering a mix of mens & womens shirts we will base the artwork size so it fits on the smallest womens garment. If you need the same design to be printed at different sizes on various garments, each change in size will be priced as a separate order.

If your artwork is particularly low resolution we will inform you & ask for a higher quality file before printing. If you are unable to provide this we offer an artwork redraw service for less complex designs, which typically costs £30 plus VAT per design (subject to change).

We recommend sending your file over at print size & in vector format (.ai, .pdf, .eps). If your artwork is a raster file (.psd, .png, .tiff) we recommend sending at print size & 600dpi. For more information about artwork please check out our artwork guide here.

UNDER/OVER RUNS (SPOILAGE)
UNDER/OVER RUNS (SPOILAGE)

One of the facts you can't escape from with screen printing is there's inevitably going to be some defected or misprinted shirts. In the manufacturing industry this is known as "spoilage".  This could be print related, or problems with the shirt such as a hole or a stain. Although we over order stock to compensate for these potential problems, occasionally we don't have enough spare products to replace these (under run) & occasionally we don't have any issues so you get a few extra garments (over run).

Although we always try our best to give you exactly what you ordered, sometimes this is not possible. You may be missing a shirt or 2, have a shirt or 2 extra, or the receive the correct overall quantity but extras in another size.

Our typical under/over run depends on quantity ordered. This is typically:

20 - 49 = up to 10%
50 - 199 = up to 5%
200 - 499 = up to 4%
500 - 999 = up to 3%
1000+ = up to 2%

We will always refund items that are shorted from your order, providing you have less overall shirts than you ordered. We will only be able to offer a reprint for under runs of 10 items or more.

If providing your own garments we are not responsible for misprints which are within the above under run tolerance. We recommend that you provide extra garments to cover this.

If you require exact quantities we can accommodate this if discussed ahead of time. We may have to charge you an additional fee which will vary depending on quantity ordered.

GARMENT CARE
GARMENT CARE

We recommend washing garments based on our wash guide which can be found here. We can't accept responsibility for accelerated wear to the garment or print caused by washing garments incorrectly.

STONE WASH / ACID WASH / TIE DYE
STONE WASH / ACID WASH / TIE DYE

Specialist dyed shirt including, but not limited to the following will most likely have inconsistencies in colour due to the dye process. There is nothing we can do about this:

- Stone wash

- Vintage wash

- Acid wash

- Mineral wash

- Tie dye

GARMENT MANUFACTURING & DEFECTS
GARMENT MANUFACTURING & DEFECTS

While we will always keep an eye out for defective garments we cannot guarantee that they will be 100% free from manufacturer imperfections, as we do not produce the garments. Common garment defects include but aren't limited to:

- Machine oil stains

- Holes

- Poor stitching

- Dye batch issues

- Size discrepancies

- Misshapen garments

- Incorrect labelling

Some brands do tend to have more frequent defects than others, so if this is a concern we can recommend garments that are less likely to have problems. This is not to say that you're guaranteed not to have issues with a particular brand or garment.

When using specialist inks such as discharge, the results depend on the dye used on the garment & different batches can occasionally produce slightly different results. This is unavoidable unfortunately. We can't accept responsibility for discharge producing slightly different results on the same garment.

We recommend ordering more garments than you require to account for potential garment issues. You will only be billed for garments you receive & are what we deem acceptable.

Garment manufacturers work with a 1" tolerance when sewing. This means that from batch to batch, the same garment size could up to 1" shorter in length to their original template size. Unfortunately this can mean that a the same size from batch to batch could vary in length by up to 2". Unfortunately this is an industry accepted tolerance, so we cannot accept responsibility for this.

BEST PRINT METHOD
BEST PRINT METHOD

We personally prefer a soft, breathable print, but this isn't always possible on every garment & may not match your own preferences. We usually print what we feel is the best ink type to suit your garment. If you have a particular print finish you like it's best to discuss this with us prior to ordering to avoid disappointment. We cannot accept responsibility for being dissatisfied with a print finish if not discussed with us prior to ordering. 

DISCHARGE INK
DISCHARGE INK

When using discharge inks, print colour & vibrancy depends on how well the dye in the garment reacts to the discharge agent. Sometimes discharge ink on the same garment, but a different batch or different size can occasionally produce different results. This is unavoidable unfortunately. We can't accept responsibility for discharge producing slightly different results due to variations in how garments are dyed, as we do not manufacture the garments.

Matching Pantone colours with discharge ink is not possible, colour matches will be approximate, & may vary depending on the dye process.

INK COLOURS
INK COLOURS

Colour accuracy is rarely an issue we face, but if you're particular about this then it's best to supply us with Pantone colours from a Solid Coated book. Unless provided with a Pantone colour we cannot accept responsibility with any dissatisfaction with the final colour of your artwork.

We pick Pantone colours based on the representation we see on our monitors. Monitor colours do vary quite a bit so it's not certain we are both seeing the same colour.

For Pantone colours we have selected we always double check these against the original artwork before going ahead with printing. If the colour can be tweaked so it's a little closer to the original artwork then we will do this. Therefore Pantone colours selected by us can be subject to change.

Due to the huge number of variables with screen printing we can't 100% guarantee exact Pantone matches, but it will be very close. We use Pantone numbers as a reference to work from & match as closely as possible. Discharge & waterbased colour matching is less accurate than other printing methods.

When using discharge inks, print colour & vibrancy depends on how well the dye in the garment reacts to the discharge agent. Sometimes discharge ink on the same garment, but a different batch or different size can occasionally produce different results. This is unavoidable unfortunately. We can't accept responsibility for discharge producing slightly different results due to variations in how garments are dyed, as we do not manufacture the garments. Matching Pantone colours with discharge ink also is not possible, colour matches will be approximate.

PRINT PLACEMENT
PRINT PLACEMENT

We do everything we can to ensure that your prints are placed as accurately as possible. However, due to the nature of screen printing on flexible fabric, that is made by humans & loaded onto our presses by humans, there are tolerances we work within. Our standard acceptable tolerance for print placement is 1.5cm in any direction.

PACKAGING
PACKAGING

Unless otherwise requested orders will be folded into bundles by size & packed into our branded, double walled boxes. If you require specific packaging such as individual bagging or plain cover shipping, please let us know prior to placing your order. 

PRINTING CLOSE TO / OVER SEAMS
PRINTING CLOSE TO / OVER SEAMS

When printing over seams there may be imperfections in the print by the seam. This is unavoidable unfortunately. We will always make you aware of potential issues when placing the order. Issues involve but aren't limited to:

- Fading of print next to seam

- Blotchy ink next to seam

- Gaps in the print

- Ink build up at the fabric edge

SOCIAL MEDIA CLAUSE
SOCIAL MEDIA CLAUSE

We reserve the right to post our print work on our social pages. If you would like us to refrain from doing this then please let us know prior to ordering. Unless notified we will assume we have your permission to post photos online.

HOLIDAYS (CLOSURE)
HOLIDAYS (CLOSURE)

We are open from 9am - 5pm, Monday to Friday. Aside this we are also closed for bank holidays & over the Christmas period. Here is a full list of annual closures:

- New Years Day

- Good Friday

- Easter Monday

- May Day

- Spring Bank Holiday

- 22nd December - 2nd January (subject to change depending on year)